Refund policy

To start a return or exchange, visit our return portal here.

You can always contact us for any questions at support@zaanajewelry.com

Refunds

We offer exchanges and in-store credit within 30 days of original order on all Zaana products! 

We do not offer refunds on Zaana Jewelry.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on any Zaana jewelry, earrings, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns: 

Please contact us, we are always happy to help you with anything you need support@zaanajewelry.com.

Please allow 24-48 hours for a response! We will get back to you!

PLEASE CONTACT US FIRST before returning any items and we will give you instructions on exchanging them. 

All items must be sent to the address below. 

Exchanged products need to be unworn and must not show signs of wear and tear, marks and scratches, or have any kind of damage. 

Custom pieces are final sale. 

You will be responsible for paying for your own shipping costs for returning your jewelry. Shipping costs are non-refundable. 

ZAANA JEWELRY

11235 Highland Blvd #104

Highland, UT 84003